Cloud Infrastructure Case Study

Malta Information Technology Agency (MITA) leverage technology to empower citizens and improve their lives with new opportunities for employment, education, and healthcare.

ICT Solutions delivered a cloud infrastructure solution for MITA which resulted in greater flexibility, enhanced security, and a future on the forefront of technology.

A modernised cloud infrastructure

The client

The Malta Information Technology Agency (MITA) is the central agency responsible for the digital transformation of IT Services for the Government of Malta. They’re doing a great job, as despite being the smallest country in the EU, Malta has ranked number 1 for government-based IT systems for the last three years. Malta’s citizens expect the same seamless user experiences in their government interactions as they have in the technology that they use in their everyday lives. Achieving this has been far from easy.

What MITA wanted to achieve

For MITA, success depended on a new IT platform—one that would unify systems across agencies and help deliver on the promise of cutting-edge technologies like blockchain, AI, and machine learning. MITA worked with ICT Solutions, Space Hellas, and Microsoft Consulting Services to bring the value of Azure to Maltese citizens. With bold ambitions and a combination of Microsoft Azure and Azure Stack, the Maltese government began updating its infrastructure and applications, bringing new levels of flexibility to the department’s processes.

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We consider Azure and Azure Stack to be our strategic advantage. Now, there’s really no limit to the kind of information systems we can deliver to our citizens.

Jonathan CassarCTO, MITA

Transforming the face of IT in Government

Secure by Design
Unified Management Plane
Flexible & Modern
Empowering Ministries & Citizens

Building a Foundation for Digital Transformation

Always looking forward

With bold ambitions and a combination of Microsoft Azure and Azure Stack, the Maltese government began updating its infrastructure and applications, bringing new levels of flexibility to the department’s processes. This hybrid architecture, combined with a robust billing platform and integrated self-service backup.

This cloud infrastructure solution provided the opportunity to keep information on-premises when required, while still having the flexibility, power, and scale of the public cloud.

Empowering, consistent solutions

The combination of Azure and Azure Stack is expected to improve life both for MITA employees and the people of Malta. Perhaps most notably, MITA will empower citizens with greater control over their interactions with government services, with the ability to self-provision the systems they need, when and where they need them.

Perhaps the best example of this is Malta’s new myHealth portal, a solution that allows patients to access their personal data so that they can view information, select doctors, and review test results without any assistance—or waiting.

Securing the nation’s future of IT

The Azure platform benefits also extend to MITA’s internal teams. With the flexibility of the cloud, adapting to new regulations like taxation laws is now much easier, as is ensuring security and compliance.

Additionally, MITA has full control over the data residency of sensitive citizen data, and can make best use of both public and private cloud to ensure that regulations are adhered to, and citizen data is never at risk.

With the Microsoft Azure solutions now in place, the future of Malta’s ever-improving digital services looks bright.

Take IT to the next level with ICT Solutions.

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