ICT Solutions – Master Terms and Conditions

Version Date: 4th October 2018

1. Introduction

 

These terms and conditions (the “Terms”) set forth a legally binding contract between you (the “Customer”; “you” or “your”) and ICT LIMITED, a private limited liability company registered in Malta, with company registration number C 46930 and whose registered office is situated at Floor 1, TG Building, 1, Brewery Street, Mriehel, BKR3000, Malta and who are also known by the brand name ICT Solutions (“ICT”; “we”; “us” or “our”). All Products and Services (as defined below) that may be sold, supplied or licensed to you by ICT shall be subject to, and governed by, these Terms.

To purchase or license any Product or Service from ICT, the Customer must submit an Order Form to ICT. Our Terms are incorporated in full, and constitute an integral part, to any such Order Form. Your submission of an Order Form, completed or otherwise, constitutes (i) your full acceptance of these Terms, together with any additional terms that may be set out in the Order Form and (ii) your agreement to be legally bound by them.

Collectively, the Terms and the applicable Order Form will comprise the full binding Agreement between you and us (the “Parties”) for your purchase, receipt, license and/or use of the Products and/or Services. They also supersede any additional or inconsistent terms, understandings, commitments, agreements, representations or conditions, whether oral or in writing, in any acknowledgement, purchase order or other documents proposed to or provided by you (the Customer). No terms or conditions, other than those set out in these Terms and the applicable Order Form, shall be legally binding on ICT, unless we expressly agree otherwise in writing.

2. Capacity

 

PRIOR TO SUBMITTING AN ORDER FORM TO US, CAREFULLY READ EACH PROVISION OF THESE TERMS AND ANY OF THE ADDITIONAL TERMS THAT MAY BE SET OUT IN THE ORDER FORM!

BY SUBMITTING AN ORDER FORM, YOU HEREBY REPRESENT AND WARRANT THAT:

  • YOU ARE LEGALLY CAPABLE OF ENTERING INTO THE AGREEMENT AND ARE 18 YEARS OLD AND OF THE LEGAL AGE REQUIRED IN YOUR STATE, PROVINCE, JURISDICTION, DOMICILE OR RESIDENCE, IF THIS IS HIGHER, TO ENTER INTO THIS AGREEMENT;

  • IF YOU ARE ENTERING INTO THE AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO DO SO AND TO BIND SUCH ENTITY TO THIS AGREEMENT, AND IN WHICH CASE THE TERMS the “Customer”; “you” or “your” SHALL REFER TO SUCH ENTITY;

  • ON BEHALF OF YOURSELF AND/OR AS AN AUTHORISED REPRESENTATION OF THE ENTITY IN WHOSE NAME THE AGREEMENT IS BEING ENTERED INTO, AS APPLICABLE, YOU AGREE TO BE LEGALLY BOUND BY THE TERMS AND ALL ADDITIONAL TERMS THAT MAY BE SET OUT IN THE ORDER FORM.

IF ANY OF THE FOREGOING REPRESENTATIONS AND WARRANTIES DO NOT APPLY TO YOU (INCLUDING IF YOU DO NOT HAVE SUCH RIGHT, AUTHORITY AND CAPACITY TO ACT ON BEHALF OF YOUR ENTITY), OR IF YOU DO NOT AGREE WITH ALL OF THE TERMS AND CONDITIONS SET OUT IN THE TERMS OR THE ORDER FORM, YOU MUST NOT SUBMIT AN ORDER FORM OR MAKE USE OF ANY OF OUR PRODUCTS OR SERVICES!

3. General

 

3.1) Capitalized terms used in these Terms are defined in “Exhibit A”

3.2) You (the Customer) should read these Terms, the Order Form and any document referred to in them very carefully. If there is anything which you not understand, you should discuss this matter with ICT and seek the necessary clarification.

3.3) You hereby waive any applicable rights to require an original (non-electronic) signature or delivery or retention of non-electronic forms (including submitted and executed Order Forms), records and agreements, to the extent not prohibited by the applicable laws of your jurisdiction.

3.4) All communication between ICT and Customers will, unless otherwise agreed between ICT and the Customer, be made in the English language. In the event of any discrepancy between the English language version of the Terms and any translated version of the Terms, the English language version of these Terms shall prevail.

3.5) There are important legal terms provided below in these Terms, including the Customer’s indemnification and our limitation of liability. To emphasise, please read these Terms carefully!

3.6) To the extent that any of the terms and conditions set out in these Terms conflict with any terms and conditions in the Order Form, these Terms will take precedence and prevail.

4. Interpretation

4.1) In these Terms, unless the context requires otherwise:

 

  • headings are inserted for convenience only and will not affect the construction or interpretation of these Terms;
  • words importing the singular include the plural and vice-versa;
  • any reference to a statute, statutory instrument, or other regulations includes all provisions, rules and regulations made under them and will be interpreted as reference to such statute, statutory instrument, or regulations as in force at the Version Date of these Terms;
  • a reference to any party shall include that party’s permitted assignees and successors in title; and
  • the exhibits form an integral part to these Terms.

5. Acceptance

 

5.1) No Products or Services shall be sold, licensed, provided, supplied or otherwise furnished by ICT to the Customer by virtue of these Terms alone, but in each case require the submission of a sufficiently completed and signed Order Form to ICT by the Customer.

5.2) As a minimum, any Order Form submitted by the Customer shall contain:

  • a) an identification of the Products or Services;
  • b) the quantity of each Product or Service;
  • c) the estimated lead-time for delivery in the case of Products, or the estimated lead-time for commencement in the case of Services; and

which must be duly confirmed upon submission by the Customer.

5.3) Where an Order Form does not include the location for delivery, then this will be deemed to be in Malta and, in the case of physical Products, up to ground-floor level with direct vehicular access. It is the Customer’s sole responsibility to advise ICT of any special delivery requirements which may be needed and, in all such cases, ICT reserves the right to revise or adjust any quotation which may have been provided to the Customer.

5.4) Order Forms which do not satisfy any of the above requirements will not be considered valid and shall be deemed as rejected by ICT.
5.5) All Order Forms are subject to ICT’s written acceptance. Quotations shall be non-binding on ICT until ICT issues its written acceptance to the Order Form submitted by the Customer.

5.6) The submission of an Order Form by the Customer shall constitute a legal offer made by that Customer to ICT to purchase and/or license, as applicable, the Products and/or Services that are the subject of that same Order Form.

5.7) ICT is under no obligation to accept or otherwise execute any Order Form submitted by the Customer.

5.8) Where ICT does not issue its written acceptance to the Customer within two (2) weeks from the date of its receipt of the submitted Order Form, that same Order Form shall be deemed to have been rejected in full by ICT. For avoidance of doubt, these Terms shall also govern any Order Forms which are rejected by ICT (including deemed rejection) together with all controversies, disputes or claims arising or connected thereto (whether contractual or non-contractual).

5.9) ICT’s written acceptance, where provided,shall either:

  • a) confirm the lead-time for delivery (in the case of Products) or the lead-time for commencement (in the case of Services) that has been requested by the Customer; or
  • b) otherwise offer an alternative lead-time.

In the latter case (‘b’):

  • a) the Customer shall either confirm its acceptance in writing to the alternative lead-time that has been proposed by ICT; and
  • b) where the Customer informs ICT that it does not agree to the proposed alternative lead-time, the Parties will discuss in good faith and mutually agree in writing to a lead-time that is suitable for both Parties.

5.10) Further to Clause 5.9 above, in the absence of any reply by the Customer within the period of three (3) working days from the date of ICT’s communication, the alternative lead-time proposed by ICT shall be deemed to have been accepted and agreed to by the Customer without reservation.

5.11)In those cases where the terms of the Order Form specify that a deposit must be made upon submission of the order, then any written acceptance which may be provided by ICT shall (under all circumstances) be subject to its receipt of timely payment of this deposit (which, in all cases, shall not be later than two (2) weeks) from submission of the Order Form). Should the Customer fail to pay the deposit within this timeframe of two (2) weeks, ICT shall have the right to revoke its conditional acceptance, in which case the Order Form will automatically terminate, cease to have any effect between Parties and ICT will be immediately released (without liability) from any obligations which it may have to the Customer in respect of the order.

6. Delivery and Risk

 

6.1) This Clause 6 regulates the manner in which the delivery of the Products and Services will be made.

6.2) This Clause 6.2 applies to Licensed Software and Third Party Software. Following ICT’s written acceptance of the applicable Order Form submitted by the Customer, in accordance with the above clauses, ICT will provide the Customer with the software key(s) required to enable the Customer to use the Licensed Software, either directly or through its respective supplier. For all effects and purposes at law and these Terms, the Licensed Software is deemed to have been delivered to the Customer upon the Customer’s receipt of the software key(s).

6.3) This Clause 6.3 applies to Hardware.

6.3.1) Following ICT’s written acceptance of the applicable Order Form submitted by the Customer, in accordance with the above clauses, ICT shall deliver the Hardware to the Customer within the delivery lead-time which has been agreed upon by the Parties in accordance with Clause 5 (unless prevented from doing so by a fortuitous event, an irresistible force or due to other circumstances beyond ICT’s reasonable control).

6.3.2) In those cases where the location for delivery is outside of Malta, then

  • a) Additional international shipping fees may be applicable, unless the Order Form specifically includes international shipping fees.
  • b) Delivery will be FCA (Free Carrier), as such term is defined and regulated by INCOTERMS 2010, from the premises of ICT or its supplier (as will be communicated to the Customer).
  • c) Risk of loss or damage to the Hardware will pass to the Customer when ICT, or its supplier, hands over the Hardware to the carrier selected by the Customer at the named place (which, as mentioned, will either be the premises of ICT or the premises of ICT’s supplier, as communicated by ICT to the Customer).

6.3.3) The Customer must:

  • a)inspect all Products upon delivery (‘delivery’ being as established by the preceding clauses);
  • b)confirm and inform ICT in writing upon delivery if:
    there are any shortages, damages or defects to the Product; or
    – the Product does not conform to the accepted and executed Order Form; and

in the case of ‘(b)’, duly indicate, in sufficient detail, the reported shortages, damages, defects or non-conformity in the delivery document that is provided by ICT (or its supplier).

6.3.4) Failing any such action by the Customer, as set out in Clause 6.3.3(b) and Clause 6.3.3(c) above, the Customer shall be deemed to have accepted the Product in full upon its delivery as described above.

6.4) This Clause 6.4 applies to the Services. Following ICT’s written acceptance of the applicable Order Form submitted by the Customer, in accordance with the above clauses, delivery of the Subscription Services, Support Services or Other Services, as applicable, will be deemed to have been made and completed by ICT upon the Service Effective Date. With regards to the Professional Services, delivery to the Customer will be deemed to have been made and completed by ICT upon the completion of the provision of those Professional Services (and, in the case of a service milestone, upon fulfilment of that milestone).

7. Licensed Software

 

7.1) This Clause ‎7 applies to any Licensed Software that is provided to the Customer by ICT.

7.2) Subject to the Terms and any additional terms that may be set out in the applicable Order Form (including, without limitation, your timely payment of the Fees), ICT hereby grants you a limited, non-exclusive, non-transferrable, revocable (solely in accordance with Clause ‎7.9 and/or Clause ‎‎17 ) right and licence (without any rights to sub-license) to use:

  • a) in object code only, the Licensed Software strictly for your internal business purposes;
  • b) the Documentation strictly in connection with your use of the Licensed Software; and
  • c) strictly for the term specified in the Order Form.(together, the “License”).

7.3) You may also make one (1) copy of the Licensed Software and the Documentation for backup or archival purposes only, provided that the copy fully retains all proprietary notices and/or designations contained in the original.

7.4) License Restrictions. Except to the extent expressly permitted by applicable law or under these Terms, you shall not, and shall not permit, authorise or encourage any third party (including, without limitation, your officers, staff, agents or contractors) to do any of the following:

  • a) copy or reproduce the Licensed Software or Documentation;
  • b) sell, assign, lease, lend, rent, distribute, sublicense, or make available the Licensed Software or Documentation to any third party;
  • c) use the Licensed Software or Documentation to operate in or to provide business services to other companies;
  • d) modify, alter, adapt, arrange, translate, decompile, disassemble, reverse engineer, or otherwise make attempts to discover or derive the source code (or the underlying structure, sequence or organization) of, the Licensed Software;
  • e) create, market or distribute add-ons, enhancements, customisations and/or modifications to the Licensed Software;
  • f) integrate, incorporate, include, or bundle the Licensed Software into any other software;
  • g) provide or allow access (including technical access) to the License except (strictly) to your representatives, officers and staff;
  • h) circumvent, disable or otherwise interfere with the security-related features of the Licensed Software, or with features that prevent or restrict use thereof;
  • i) make or create a derivative work of the Licensed Software or Documentation, or use the Licensed Software or Documentation to develop any service or product that is the same as, or substantially similar or contains similar functions to, the Licensed Software;
  • j) use the Licensed Software or Documentation in any way that is infringing, deceptive, harassing or defamatory, or for any inappropriate purpose (as ICT shall determine at its sole and absolute discretion) or contrary to any applicable law; or
  • k) publish, transmit, or link to any robot, spider, crawler, virus, malware, Trojan horse, spyware, or similar malicious code intended (or that has the potential) to damage, disrupt, compromise, or exploit the Licensed Software or any other software or hardware.

7.5) References in Clause 7.4 (License Restrictions) above to the Licensed Software and the Documentation, respectively, shall be taken to mean (i) the Licensed Software, in whole or in part, (ii) the Documentation, in whole or in part; and (iii) any New Versions released or made available to the Customer.

7.6) In addition, you hereby acknowledge and agree that:

  • a) your full compliance with the License Restrictions is a condition to the License;
  • b) the grant of the Licence is contingent and conditional upon your compliance at all times with the conditions and limitations of use set out in Clause ‎7.1 and the License Restrictions; and
  • c) the Licensed Software, including its source code, structures, sequence and organisation, constitutes or otherwise contains valuable commercial information and trade secrets of ICT and is subject to protection against unauthorised disclosure, acquisition or use and misappropriation.

7.7) The Customer expressly acknowledges and accepts that:

  • a) the grant of the License is strictly limited to use for internal business purposes only;
  • b) the Licensed Software may only be used by the Customer, its officers and/or employees; and
  • c) the Customer has absolutely no rights to exploit the Licensed Software or make any form of commercial use of it.

7.8) The License Restrictions are absolutely prohibited. If the Customer attempts to request ICT’s written permission to carry out any act which is prohibited by these License Restrictions, ICT fully reserves the right to refuse or withhold its consent at its own discretion, without any obligation to provide reasons to the Customer.

7.9) ICT shall be entitled to revoke and terminate the Customer’s Licence with immediate effect, without an obligation to provide any remedy or cure period, where the Customer:

  • a) breaches (in whole or in part) any of the conditions or limitations of use set out in Clause ‎7.1;
  • b) breaches (in whole or in part) any of the License Restrictions; or
  • c) makes, or attempts to make, any form of commercial use or other exploitation of the Licensed Software (or allows any third party to carry out the same).

7.10) The effects and consequences of any action taken by ICT pursuant to Clause ‎7.9 shall be regulated, and as set out, by Clause ‎17.6 below.

8. Title

 

8.1) The Customer acknowledges and agrees that title to, and ownership of, the Licensed Software, including all Intellectual Property Rights subsisting thereto, and all New Versions and all adjustments, corrections, customisations, enhancements and other modifications to the Licensed Software (together with their respective Intellectual Property Rights), whether made by ICT or any third party, are the sole and exclusive property of ICT or its licensors or suppliers (as applicable) and will at all times remain vested fully and entirely in ICT and/or its applicable licensor or supplier (as the case may be).

8.2)Nothing in the Agreement shall have the effect, or in any way be construed as having the effect, of assigning, transferring, disposing, or otherwise conferring, onto the Customer any title or ownership to:

  • a)the Licensed Software,
  • b) the rights, including the Intellectual Property Rights, to the Licensed Software;
  • c) any New Versions and any adjustments, corrections, customisations, enhancements and other modifications to the Licensed Software (or their respective Intellectual Property Rights).

8.3) The Customer also acknowledges and agrees that title to, and ownership of, the Products, excluding Licensed Software, will remain vested in ICT until all due related payments are settled, unless otherwise stated in the manufacturer’s “End User License Agreement”.

8.4) Leasing and Renting: For those cases where the Customer is leasing or renting a Product from ICT, title to that Product will at all times remain vested in ICT. The Customer shall acquire no rights, title or interest in and to any leased or rented Products (including any Intellectual Property Rights), other than those set out in the applicable sections of these Terms.

9. Intellectual Property rights

 

9.1) The Products, any and all New Versions, any and all adjustments, corrections, customisations, enhancements and other modifications to the Licensed Software, and any and all documentation provided through Services, whether made by ICT or any third party, are the proprietary property of ICT and/or its licensors or suppliers (as applicable) and are protected by copyright laws and other laws and treaties on Intellectual Property Rights.

9.2) Nothing in the Agreement shall have the effect, or in any way be construed as having the effect, of assigning, transferring, disposing, or otherwise conferring, any rights, title or interest in and to the Intellectual Property Rights in (i) the Products, (ii) any New Versions or (iii) any adjustments, corrections, customisations, enhancements or other modifications to the Licensed Software, onto the Customer, which will at all times remains vested in ICT or its applicable licensor or supplier.

9.3) For avoidance of doubt, this Clause 9 is without prejudice to the limited rights of use granted to the Customer by virtue of the Agreement (including, where applicable, the Licence). In that respect, the rights of the Customer to use any such Intellectual Property Rights belonging to ICT or its applicable licensor or supplier will at all times be strictly limited to what is expressly contained in these Terms and/or set out in the terms of the accepted Order Form.

9.4) ICT reserves all rights not expressly granted to the Customer under the Agreement, and nothing in this Agreement constitutes a waiver of ICT’s Intellectual Property Rights under any law or those of its licensors or suppliers.

10. Third Party Software

 

10.1) Any Third Party Software included in the Licensed Software, including open-source, may be subject to third party terms and conditions (“Third Party Terms”). In such a case, we will make available a list of any such Third Party Software and related Third Party Terms in the Documentation.

10.2) It shall be your duty to request ICT for a copy of any applicable Third Party Terms, and it is your duty to read and review them carefully.

10.3) To the extent of any conflict between any Third Party Terms and the terms or conditions of this Agreement, the Third Party Terms shall prevail in connection with the corresponding Third Party Software (but only to the extent of the conflict). Notwithstanding anything in this Agreement to the contrary, ICT does not make any representation, warranty, guarantee, condition, and does not undertake any defense or indemnification, with respect to any Third Party Software.

11. Fees and Payment

11.1) In consideration of the sale or license of the Products or Services to the Customer by ICT, the Customer shall pay to ICT the applicable purchase price and all other fees (if any) set forth in the applicable Order Form (collectively, the “Fees”).

11.2) Payments due under the Agreement shall be made in the currency and amounts set forth in the applicable Order Form, and by the payment dates specified therein or, if not specified therein, within a period of thirty (30) days of the date of issuance of the relative invoice. If it is the Customer’s standard business practice to issue a purchase order prior to its payment of an invoice, the Customer hereby warrants and undertakes to ensure that any such purchase order accompanies each and any Order Form which it may submit to ICT.

11.3)If the Customer fails to pay any amount due to ICT under the Agreement by the due date for payment, the Customer shall, in addition to all other remedies and rights available to ICT under these Terms or at law , pay default interest on the overdue amount at the maximum rate permissible at law (which, under Maltese law, is presently eight percent (8%) per annum). Such interest shall accrue on a daily basis from the due date of payment until the date of actual full and complete payment to ICT of the overdue amount. The Customer will be obligated to pay to ICT both the overdue amount and all interest that has accrued on the overdue amount.

11.4) Prices quoted by ICT, and as agreed to by the Parties, are exclusive of Value Added Tax (VAT) at applicable current rates.

11.5) ICT reserves the right to change or revise prices quoted to the Customer provided that, prior to the imposition of any such price changes or revisions, ICT shall provide the Customer with appropriate notice and the Customer shall have the right to withdraw from the applicable Order Form.

11.6) The Customer shall be solely responsible for any charges due to any third party resulting from the use of the Subscription Services or Other Services.

12. Information Security

12.1) ICT has adopted a written security policy that includes administrative, technical and physical safeguards which are intended to protect the Customer’s Confidential Information from unauthorised access, disclosure and use. Nonetheless, the Customer shall, and assumes the obligation to, encrypt, using the encryption feature provided in the Products or Services, all data or information which it transmits to ICT, including, without limitation, data transferred over the Internet or via other media. The Customer shall be exclusively responsible and liable for all claims, losses, damages and any other consequences which may arise from any omission or breach on its part of its duties and responsibilities under this provision.

12.2) The Customer understands and agrees that it is solely responsible for all communications that the Customer, or its Users, may make whilst using the Customer’s ‘customer account’ with ICT (including with respect to the content of such communications).

12.3) ICT shall have no responsibility to monitor or screen any communications that are transmitted or received by the Customer, or its users, through its above-mentioned ‘customer account’.

12.4) The Customer shall not use any of the services offered by ICT, including the Subscription Services or Other Services, to communicate any message or material that:

  • a) is known, or reasonably should be known, to be libellous, harmful to minors, obscene or constitutes pornography;
  • b) is known, or reasonably should be known, to infringe any third party Intellectual Property Rights;
  • c) is known, or reasonably should be known, as potentially giving rise to civil liability under any applicable law or regulation, or
  • d) constitutes or encourages conduct that could constitute a criminal offence, under any applicable law or regulation.

12.5) “Customer Data”, as applicable to this Agreement, means any personal data which is processed by the Customer, or its Users, in connection with or as a result of using the Licensed Software or other Products or Services.

12.6) For the purposes of all Data Protection Legislation, the Customer acknowledges and agrees that it is the controller of the Customer Data. The Customer:

  • a)acknowledges and accepts that it is individually and independently bound to ensure that it complies with all applicable obligations that may be imposed on a controller under Data Protection Legislation;
  • b) warrants and undertakes to, at all times for the Term of the Agreement (which includes the duration of any service provision by ICT), observe and maintain full compliance with Data Protection Legislation, including with regards to all applicable controller obligations;

12.7) The provision of the Subscription Services, Support Services, Professional Services or Other Services may require ICT to access or store or host the Customer Data on behalf of the Customer, in which case:

  • a) the Parties acknowledge and agree that ICT will be acting as a processor on behalf and under the authority of the Customer; and
  • b) the Parties undertake to enter into a processing agreement with one another in accordance with Article 28 of the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”).

12.8) Further to Clause ‎12.7 above, ICT shall be entitled, and reserves all rights, to refuse to commence the provision of such services until such time that a processing agreement is entered into between the Parties in accordance with the requirement of Article 28 of the GDPR.

12.9) The Customer is solely responsible for the collection, accuracy, quality, legality, completeness and use of the Customer Data.

12.10) Passwords. Users will access the Subscription Services or Other Services via the Internet or private link by means of a specific account and passwords provided by ICT. ICT will issue to Customer or will authorise Customer to issue a password (each, a “Password”) for each User authorised to use the Subscription Services or Other services using Customer’s account. ICT encourages the Customer to change the Passwords issued by ICT. In addition, the Customer will designate its own keys for the encryption of Customer Data; if Customer loses its encryption key, it may not be able to access its data. The Customer is solely responsible for the confidentiality and use of its Passwords, encryption keys and the Customer account. In no event will ICT, or its suppliers, be liable for any data breach, unauthorised access, unauthorised disclosure, loss of data or any other similar where it arises as a result of, or is otherwise due to, the Customer (or any User) failing to maintain the security or confidentiality of a Password or encryption key.

13. Confidentiality 

13.1) Each Party acknowledges that, in the course of its performance of the Agreement (including any service provision), it may obtain or otherwise have access to the Confidential Information of the other Party (the “Recipient”).

13.2) The Recipient shall at all times handle and use the other Party’s Confidential Information in the strictest confidence. The Recipient hereby warrants and undertakes to the other Party that it shall take all reasonable steps to:

  • a) prevent and protect against any third-party access to the other Party’s Confidential Information (unless otherwise expressly authorised in writing by the other Party);
  • b) prevent and protect against any unauthorised disclosure of the other Party’s Confidential Information; and
  • c) maintain full confidentiality of the other Party’s Confidential Information at all times.

13.3) The Recipient warrants and undertakes to the other Party that it shall:

  • a) not disclose the other Party’s Confidential Information to any third parties other than to its, directors, officers, employees, advisors or consultants (collectively, the “Representatives”) on a strictly “need to know” basis only and provided that such Representatives are bound by written agreements to comply with confidentiality obligations equivalent to those contained herein, and in any event, the Recipient shall remain responsible for the acts or omissions of its Representatives to the same extent as if such acts or omissions were performed by the Recipient;
  • b) not use or reproduce any of the other Party’s Confidential Information for any purposes except as necessary to perform its obligations or exercise its rights under this Agreement; or
  • c) keep the other Party’s Confidential Information confidential using at least the same degree of care it uses to protect its own confidential information, which shall in any event not be less than a reasonable degree of care.

13.4) The Recipient shall be liable for any breach, or failure to maintain the confidentiality of, the other Party’s Confidential Information committed by any of its Representatives.

13.5) The Parties however acknowledge and accept that, regardless of the measures taken to prevent unauthorised access or unauthorised disclosure, use of or connection to the Internet provides the opportunity for unauthorised third parties to circumvent such precautions and illegally gain access to Confidential Information. Accordingly, the Parties accept and agree that a Recipient cannot and does not guarantee the privacy, security or authenticity of any information so transmitted over or stored in any system connected to the Internet (and nothing in this Clause 13 or the Agreement is intended to provide any such guarantee).

13.6) This Clause 13 shall not apply to any information which:

  • a)is or becomes generally available to the public, or within the industry to which the information relates, other than as a result of a breach of the Agreement;
  • b) was known to Recipient prior to receipt from the other Party, provided such prior knowledge can be substantiated by documentary evidence antedating any disclosure by the other Party;
  • c) has been disclosed to the Recipient by a third party (other than employees or agents of either Party) who is not subject to, or bound by, obligations of confidentiality to the other Party; or
  • d)is independently developed by Recipient, provided such independent development can be substantiated by documentary evidence.

13.7) A disclosure of Confidential Information (i) in response to a valid order by a court or other governmental body, or (ii) otherwise required by law, will not be considered to be a breach of this Agreement or a waiver of confidentiality for other purposes. Provided, however, that the Recipient will provide prompt written notice thereof to the other Party to enable it to seek a protective order or otherwise prevent such disclosure, unless prohibited from doing so by the applicable order or at law.

13.8) The Parties obligations with respect to Confidential Information under this Clause ‎13 shall remain in force for the Term of the Agreement and, thereafter, for a period of five (5) years following its expiration or termination, unless however a longer period of protection applies under applicable Law, either as trade secret in terms of the Trade Secrets Act (Chapter 589 of the Laws of Malta) or otherwise.

13.9) Notwithstanding the above, all Customer Data shall be subject to, and benefit from, the protection established under these Terms indefinitely. Thus, the obligations set out in Clause ‎13.2 and Clause ‎13.3 shall survive the expiration or termination of the Agreement with respect to Customer Data.

13.10) Upon expiration or termination of the Agreement, or upon the written request of the other Party, the Recipient shall promptly return the other Party’s Confidential Information to the said other Party or, if requested by the other Party, permanently and irretrievably delete or destroy (as instructed) such Confidential Information and certify to the other Party its compliance with the above in writing. Without limiting the generality of the foregoing sentence, upon expiry or termination of the Agreement, you agree to promptly return to ICT, or if instructed by ICT, permanently and irretrievably delete or destroy all copies and partial copies of the Licensed Software and Documentation in your possession, including such that are fixed or resident in the memory or hard disks of your systems or other storage devices, and such that were made for your backup or archival purposes; and, thereafter, you agree to certify in writing to ICT compliance with such instructions, and that the software and Documentation are no longer in use, and will not in the future be used, by you.

14. Limited Warranties and Disclaimers

 

14.1) Assumption and responsibility. The Customer assumes all responsibility for the selection of, use of and the results obtained from, the Products or Services. All warranties provided under the Agreement, express or implied, extend solely to the Customer and not to any third parties.

14.2) SUBSCRIPTION SERVICES AND OTHER SERVICES WARRANTY. ICT warrants to the Customer that the Subscription Services and Other Services will, under normal use, perform substantially in accordance with the Documentation. For any breach of this warranty, and to the extent not otherwise covered by the Support Services, the Customer’s sole and exclusive remedy and ICT’s sole and exclusive liability to the Customer will be as follows: (i) for ICT to use reasonable efforts to promptly correct any documents, reproducible errors and defects in order to cause the Subscription Services or Other Services to operate as warranted and (ii) only, if after a reasonable number of attempts, ICT is still unable to provide the Subscription Services or Other Services in conformity with the above warranty, the Customer may then at that point terminate the Subscription Service or Other Service. Any claim under this warranty must be made within six (6) weeks after delivery of the non-conforming services (‘delivery’ being as established by these Terms).

14.3) SUPPORT SERVICES AND PROFESSIONAL SERVICES WARRANTY. ICT warrants to the Customer that the Support Services and Professional Services will be of professional quality conforming to generally accepted industry standards and practices. For any breach of this warranty, Customer’s sole and exclusive remedy and ICT’s sole and exclusive liability to the Customer will be as follows: (i) forICT to re-perform the Support Services or Professional Services (as applicable) and (ii) only, if after a reasonable number of attempts, ICT is unable to provide the Support Services or Professional Services (as applicable) in compliance with the warranty, the Customer may then at that point terminate the affected services and if applicable, the Subscription Services or Other Services to which the affected Support Services apply. Any claim under this warranty must be made within six (6) weeks after delivery of the non-compliant services (‘delivery’ being as established by these Terms).

14.4) Third Party Software. With respect to Third Party Software, ICT shall transfer, pass along and, upon the reasonable request of Customer, assert for the benefit of Customer, at Customer’s cost and expense, any warranties of the manufacturer or other commitments or obligations of the manufacturer.

14.5) Hardware. With respect to the hardware, ICT shall transfer, pass along and, upon the reasonable request of Customer, assert for the benefit of Customer, at Customer’s cost and expense, any warranties of the manufacturer or other commitments or obligations of the manufacturer. The Customer should contact ICT for the specific term of the manufacturer’s warranty.

14.6) Disclaimer. To the fullest extent permitted by applicable law and except as expressly warranted in this Clause 14, the Products or Services are provided on an “AS IS” basis, without any representation, warranty, guarantee or condition of any kind, whether express, implied or statutory, including (but not limited to) any implied warranties, guarantees or conditions of, merchantability, fitness for a particular purpose, title, defects (apparent or latent) non-infringement or non-misappropriation of intellectual property rights of a third party, custom, trade, quiet enjoyment, accuracy of informational content or results, or system integration, or any warranties or conditions arising under any other legal requirement, all of which are hereby disclaimed by ICT. In addition, ICT makes no representation, warranty or guarantee that the:

  • a) Licensed Software will run properly on all hardware;
  • b) Licensed Software, Subscription Services or any other Products or services provided by ICT will meet the needs, requirements or expectations of the Customer or its Users or will operate in the combinations that may be selected for use by the Customer or its Users; or that
  • c) Licensed Software or Subscription Services will be uninterrupted or error free or that any errors (in any Product or Service) will be correct.

THIS SECTION 14.6 (Warranty Disclaimer) CONSTITUTES AN ESSENTIAL PART OF THE AGREEMENT.

14.7) Modification and Discontinuance. ICT reserves the right to modify or discontinue (temporarily or permanently) any of the Products or Services from time to time, for any reason, providing notice to the Customer where deemed necessary.

14.8) Warranty Services Exclusions. Warranty services described in Clause 14 above exclude, and ICT shall have no responsibility under the Agreement to support, any and all of the following:

  • a) Products that have been altered, reconfigured or modified by the Customer or any third party other than ICT’s authorized personnel;
  • b) Software that has been incorporated or bundled with other software or hardware not provided or approved in writing by ICT;
  • c) Products not installed by ICT’s authorized personnel;
  • d) damage to the hardware or any software caused by your negligence, abuse or use other than as specified in the Documentation, or by factors beyond the control of ICT.

14.9) Support of Third Party Components. Notwithstanding anything contained herein to the contrary, third party hardware and software components that are not part of the Product or Service are supported solely by, and subject to the support terms and conditions of, their respective third party providers.

14.10) Your Warranty Responsibilities. The warranty services set out in this Clause ‎14 may require ICT or its authorised third party providers to access hardware or software that is not provided by ICT.. Some manufacturers’ warranties may become void if ICT, its authorised third party provider or anyone else other than the manufacturer, works on such hardware or software. It is your responsibility to ensure that ICT or its authorised third party providers’ performance of the warranty services will not affect such warranties or, if it does, that the effect and possible consequences are acceptable to you. NEITHER ICT NOR ITS AUTHORIZED THIRD PARTY PROVIDERS SHALL HAVE ANY RESPONSIBILITY OR LIABILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THEIR PERFORMANCE OF THE WARRANTY SERVICES UNDER THIS CLAUSE ‎14 MAY HAVE ON THOSE WARRANTIES.

14.11) Onsite Obligations. If ICT determines that, in order to perform its warranty services under this Clause ‎14, it must do so at the Customer’s premises and/or remotely, the Customer must provide free, safe and sufficient access to the Customer’s facilities and any associated computer equipment.

15. Indemnification

 

15.1) In the event of any claim, action, suit or proceeding instituted by a third party against the Customer claiming that the Product infringes such third party’s Intellectual Property Rights (an “Infringement Claim”), ICT will defend and hold the Customer harmless against the Infringement Claim, and will cover and make good for (i) the amount awarded (and then-currently payable) against the Customer by virtue of the final decision rendered by the competent court or tribunal presiding over the Infringement Claim (to the extent that said decision determines and rules that an infringement of the third party’s Intellectual Property Rights did in fact exist or otherwise arise), or (ii) the amount which has been agreed to with the third party to settle the Infringement Claim, provided that ICT has expressly authorised the settlement or compromise with this third party in writing and in the absence of which the Customer shall forfeit its rights under this Clause ‎15.1 and ICT shall be released from its obligations and duties hereto.

15.2) Notwithstanding anything to the contrary contained in the Agreement, the Parties acknowledge and accept that ICT’s duty to indemnify the Customer in terms of Clause 15.1 shall be strictly capped at its limitation of liability under Clause ‎16.2 . In no event shall ICT be bound or have any duty to indemnify the Customer in an amount exceeding its limitation of liability in terms of Clause 15.1.

‎15.3) ICT’s obligations under Clause ‎15.1 shall only apply if the Customer:

  • a) promptly notifies ICT in writing of the Infringement Claim;
  • b) fully cooperates with ICT and tenders full control of the defence and/or settlement of the Infringement Claim to ICT; and
  • c) refrains from admitting any liability, or otherwise compromising the defence of any part of the Infringement Claim, without ICT’s prior express written consent.

15.4) If the Product or Service (or any part thereof) becomes or, in ICT’s opinion, is likely to become, the subject of an Infringement Claim, the Customer hereby permits ICT to, at ICT’s option and expense:

  • a) procure for the Customer the right to continue using the Product or Service or the affected part thereof (as the case may be); or
  • b) replace or modify the Product or Service or the affected part so that it becomes non-infringing, while maintaining substantially the same functionality.

15.5) If neither (a) nor (b) under Clause ‎15.4 proves to be commercially practicable, then ICT may, at its sole and absolute discretion, terminate the Customer’s rights under the Agreement with respect to the Product or Service, and:

  • a)refund to the Customer the Fees paid by the Customer to ICT with respect to the Product, subject to a 3 year straight-line depreciation schedule; and
  • b)in the case of Subscription Services, Support Services or other Services purchased from ICT, provide a refund of any periodic Fees paid to ICT for any portion of such services not yet received with respect to the affected portion of the Product.

15.6) ICT shall have no obligation or liability with respect to an Infringement Claim that is based upon or results from:

  • a) the combination of the Product (or part thereof) with any equipment, hardware, firmware, or software not furnished or approved in writing by ICT, if there would have been no infringement but for such combination;
  • b) any modification to/of the Product (or part thereof) not performed by ICT;
  • c) unauthorized use of the Product (or part thereof);
  • d) the Customer’s failure to install or have installed any New Versions provided by ICT, if the installation of such New Version would have avoided the infringement; or
  • e) ICT’s compliance with the Customer’s specifications, designs and/or instructions.

15.7) The Customer hereby warrants, procures and undertakes to ICT that it shall indemnify defend and hold ICT harmless (including its directors, representatives, officers, employees, affiliates, agents and sub-contractors) against all liabilities, claims, actions costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) which ICT may suffer or incur as a result of or in connection with:

  • a) any breach by the Customer of its obligations and/or warranties under the Agreement, including these Terms; and/or
  • b)any acts or omissions on the part of the Customer or its contractors which (directly or indirectly) amount to any of the items (a) through (e) inclusive of Clause 15.5.

15.8) This Section 15 (Indemnification) states the entire obligation and liability of ICT, and the Customer’s sole and exclusive remedy, with respect to an Infringement Claim.

16. Limitation of Liability

 

16.2) EXCLUSION OF LIABILITY. Except for a breach of the confidentiality provisions under Section ‎13, in no event will ICT, or ICT’s suppliers, be liable to the Customer, whether in contract, tort or for negligence or for breach of statutory duty, in respect of:

  • a) any third party claims (save for its duty hereto to indemnify the Customer in respect of an Infringement Claim, in accordance with and subject to Clause ‎15)
  • b) any special, indirect, incidental, exemplary, punitive, consequential damages or any other damages of whatever kind or nature, whether in contract, tort (including negligence), breach of statutory duty, including, without limitation, loss or damage to data, inaccuracy of data, loss of anticipated revenue or profits, work stoppage or impairment of other assets or loss or damage of good will (each a “Loss”), whether or not foreseeable and whether or not a Party has been advised of the possibility of the Loss and notwithstanding any failure of the essential purpose of the Agreement or any limited remedy hereunder;
  • c) any Loss due to actions taken by ICT according to its rights under the Agreement.

16.2) LIMITATION OF LIABILITY. Without prejudice to the above, and strictly to the extent that the exclusion of liability set out under Clause 16.1 is held to be unenforceable by a court or tribunal of competent jurisdiction, then in no event shall ICT’s liability to the Customer exceed in case of claims relating to:

  • a) Licensed Software, the pro rata portion, based on a three-year straight-line depreciation of the actual amount of the license Fees paid to ICT for the affected Licensed Software;
  • b) Subscription Services, Support Services and Other Services, the Fees paid by Customer for the applicable service during the twelve (12) month period immediately preceding the date on which the event giving rise to the claim occurred;
  • c) Hardware, the purchase price paid by the Customer for the Hardware giving rise to the claim;
  • d) Professional Services, the Fees paid by Customer under the applicable Order Form, notwithstanding any failure of the essential purpose of this Agreement or any limited remedy hereunder.

16.3) ICT and the Customer agree that the above limitations are reasonable in all circumstances and no greater than is necessary.

16.4) DISCLAIMER. The foregoing limitations contained in Clause 16.2 apply to all causes of action in the aggregate, including without limitation, breach of contract, breach of warranty, indemnification, negligence, strict liability, misrepresentation and other torts, and statutory claims. Each of the Parties hereby confirms that it understands and accepts the legal and economic ramifications of the foregoing limitations, and that the foregoing limitations allocate the various risks between the Parties and form an essential part of the agreement of the parties.
16.5) GROSS NEGLIGENCE, FRAUD AND WILFUL MISCONDUCT. Nothing in this Agreement shall limit or exclude a Party’s liability for gross negligence, fraud or wilful misconduct or any other liability which cannot be excluded or limited in terms of applicable law.

17. Term and Termination

 

17.2) TERM. The term of the Services (including any Subscription Services, Third Party Subscription Services, Support Services, Third Party Support Services and/or Other Services) shall commence upon the Service Effective Date and shall continue for the period set forth in the applicable Order Form as accepted by ICT (the “Term”), unless however terminated earlier by either of the Parties in accordance with the provisions of these Terms. Upon the expiration of the initial Term, the Term shall then automatically renew for the same period, except and unless either Party notifies the other Party in writing of its intention not to renew by no later than ninety (90) days prior to the renewal date (failing which, the Term and all obligations assumed herein shall continued for the renewed Term).

17.2) TERMINATION. Either Party may terminate this Agreement, together with all licenses and services provided or granted hereunder, with immediate effect by giving written notice to the other Party upon the occurrence of any of the events or circumstances listed below:

  • a) the other party commits a material breach of any term of this agreement which breach is irremediable or (if such a breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
  • b) if the other Party files a petition for bankruptcy, insolvency or reorganization under any bankruptcy law or is adjudicated bankrupt;
  • c) the other Party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts;
  • d) if a petition for the winding up or bankruptcy or an application is made to court for the appointment of an administrator over the other party is filed against the other party and such petition is not dismissed within sixty (60) days of the filing date;
  • e) if the other Party becomes insolvent or makes an assignment for the benefit of its creditors pursuant to any bankruptcy or insolvency law;
  • f) if an administrative receiver is appointed for the other Party or its business;
  • g) the other Party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with any of its creditors;
  • h) the other Party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or
  • i) any regulatory change or regulatory order preventing the continuation of this Agreement.

17.3) In addition, ICT may also terminate the Agreement and all licenses and services provided or granted to the Customer hereunder with immediate effect by giving written notice to the Customer in the scenario set out in Clause ‎7.9 above.

17.4) In addition to the above , ICT may suspend Customer’s access to Customer Data or access to or receipt of any services (Support Services, Subscription Services or Other Services) or otherwise terminate this Agreement, effective immediately and by giving written notice to the Customer, if Customer fails to pay any portion of the Fees when due within ten (10) days after receiving written notice from ICT that payment is past due. Fees will continue to accrue during any such suspension. Additional termination rights are set forth in Clause 17 above.

17.5) TERMINATION FEE. With respect to any Support Service, Subscription Service or Other Service, in addition to those termination rights set forth in Clause ‎17.2 – Clause 17.4 above (inclusive), the Customer may terminate any such service for convenience upon the provision of thirty (30) days notice in writing to ICT , provided that in all such cases the Customer shall be bound to immediately pay to ICT a termination fee equal to (a) the monthly subscription fee in effect for the Term at the time that ICT receives the termination notice, multiplied by (b) the number of months remaining in the current term.

17.6) OBLIGATIONS UPON TERMINATION. Upon non-renewal or termination of this Agreement (for any reason whatsoever):

  • a) the Customer shall promptly pay in full all outstanding payments due to ICT, all which shall become immediately due to ICT as from the date of termination or expiration (and, in any event, payment shall be made to ICT by the Customer by no later than ten (10) days following the date on which such termination or expiration is effective);
  • b) all rights and licenses granted to the Customer hereunder, including the Licence under Clause 7 (if applicable), shall be withdrawn and shall terminate with immediate effect, and the Customer shall immediately cease and desist with any and all use of the Licensed Software;
  • c) the Customer shall immediately cease and desist with any and all use of the related Products (except for Hardware which has been purchased and paid in full for by Customer); and
  • d) the Customer shall remove all copies, or otherwise permit ICT to remove all copies, of the Licensed Software from its computer systems and shall return or destroy, at ICT’s option, all such copies (if applicable to the Parties).

17.7) With respect to Clause ‎17.7 (d), the Customer shall certify in writing to ICT within ten (10) days of the termination or expiration of the Agreement that it has made no other copies, and that it has completely destroyed all copies, including backup or archive copies, of the Licensed Software or any portion thereof, and that no copies of any portion of the Licensed Software are in existence on any network, system, or equipment ever owned or used by Customer.

17.8) With respect to Customer Data maintained on the ICT’s servers, on or before termination or completion of the services, upon Customer’s request and payment of the applicable fees (including fees related to the export of Customer Data), ICT will export the Customer Data to a mobile device and return such data to Customer. In the alternative, Customer may request, in writing, that ICT delete all Customer Data maintained on the ICT’s servers. Customer understands and agrees that following termination or expiration of the services, ICT may delete all of the Customer Data from its servers and will have no liability for such action.

17.9) The non-renewal or termination of this Agreement does not relieve either Party of any obligations that have accrued on or before the effective date of the termination or expiration.

17.10) SURVIVAL. The following Sections will survive the non-renewal or termination Agreement:

  • a) Sections 6 through 18 (inclusive); and
  • b) any other provisions of the Agreement that by reasonable interpretation are intended by the Parties to survive the non-renewal or termination of this Agreement.

18. General

 

18.1) COMPLIANCE WITH LAWS. Each Party shall be responsible for its own compliance with laws, regulations and other legal requirements applicable to the conduct of its business and this Agreement and agrees to comply with all such laws, regulations and other legal requirements. Furthermore, the Customer warrants and represents that it will use the Products and the Services in full compliance with applicable laws and warrants to avoid any violations of third party rights, including, without limitation, applicable data protection and privacy rights. ICT retains the right to delete or block access to any data if there are concerns regarding potential violations of data protection and/or privacy laws or third party rights by Customer. If Customer uses Products or Services for the storage of personal data and ICT gains access to such data in the context of hosting such data or relating to service requests, ICT shall process such data on behalf of Customer and only in accordance with instructions from Customer (as a data processor). The data processing agreement entered into by the Parties, in accordance with Clause 12.7, shall regulate such activities.

18.2) FORCE MAJEURE. Except for Customer’s payment obligations to ICT hereto, neither Party will be liable for any failure or delay in performance under this Agreement which might be due in whole or in part, directly or indirectly, to any fortuitous event or due to any contingency, delay, failure, or cause of, any nature beyond the reasonable control of such Party, including, without limitation, fire, earthquake, storm, flood, power outage, strike, war, act of terrorism, law, export control regulation, instructions of government authorities or judgment of a court (not arising out of breach by such Party of this Agreement). If, however, that Party is prevented from performing its obligations for a period of thirty (30) days or more, then the other Party shall be entitled to terminate the Agreement with immediate effect on written notice to the non-performing Party at any time prior to the non-performing Party resuming the performance of its obligations.

14.3) VARIATION. No variation of the Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

14.4) NO EMPLOYMENT RELATIONSHIP OR PARTNERSHIP. Nothing in this Agreement shall be construed to create an employment or agency relationship, partnership or joint venture between the Parties.

14.5) NO ASSIGNMENT. The Customer may not assign or sub-license or otherwise transfer any of its rights or obligations under the Agreement.

14.6) WAIVER. No failure or delay by either Party in exercising any rights, power or legal remedy available to it herein shall operate as a waiver thereof.

14.7) SEVERENCE. If any provision of this Agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision, to the extent required, shall be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.

14.8) ELECTRONIC SIGNATURE. You and ICT both agree to execute the Agreement by electronic signature (whatever form the electronic signature takes) and that this method of signature is valid and conclusive of the Parties’ intention to be bound by the Agreement as if signed by each Party’s manuscript (handwritten) signature.

14.9) GOVERNING LAW. The Agreement (including these Terms) will be exclusively governed by, and construed in accordance with, the Laws of Malta without regard to conflict of laws principles.

14.10)DISPUTE RESOLUTION AND JURISDICTION. The Parties hereby agree to submit any dispute, controversy or claim, whether contractual or non-contractual, arising out of or relating to this Agreement, or the breach, termination or invalidity thereof to arbitration in accordance with the Malta Arbitration Act, 1996 and the Arbitration Rules of the Malta Arbitration Centre as at present in force, which rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be determined by the value of the claim, as follows:

  • a) where the value of the claim is equal to or less than ten thousand euro(€10,000), the number of arbitrators shall be one (1);
  • b) where the value of the claim exceeds ten thousand euro (€10,000) or where the claimant is requesting a liquidation of damages, the number of arbitrators shall be three (3). Each Party to the dispute shall, within fifteen (15) days from being served with a notice of arbitration, be entitled to appoint an arbitrator and the third arbitrator, who will act as Chairman of the panel, shall be selected by the mutual accord of the said two appointed arbitrators. Should a Party fail to appoint an arbitrator within the aforementioned period of fifteen (15) days, the Malta Centre for Arbitration shall appoint an arbitrator at its own discretion.

In all cases, the place of arbitration shall be Malta. The language to be used in the proceedings shall be English. The applicable substantive law shall be the laws of Malta. The award shall be final and binding upon the Parties, and no appeal shall lie thereto.

18.11) NOTICES. All notices, consents and approvals under this Agreement must be delivered in writing by e-mail, by courier or by certified or registered mail, (postage prepaid and return receipt requested) to the other party at the address for Customer set forth in the Order Form (or if none is specified, that address to which Customer invoices are sent) and for ICT, by email to info@ictsolutions.com.mt or by post to ICT Ltd., Floor 1, TG Building, 1, Brewery Street, Mriehel, MALTA. Where notice is given by sending in a prescribed manner it shall be deemed to have been received when in the ordinary course of the means of transmission it would be received by the addressee. To prove the giving of a notice it shall be sufficient to show it was dispatched and will be effective upon the sooner of its actual or deemed receipt by the addressee. Either Party may change its address by giving written notice of the new address to the other party in writing.

Exhibit A – DEFINITIONS

 

Agreement” means the Order Form submitted by the Customer and these Terms.

 

Confidential Information” means (a) any confidential, proprietary, professional secret or trade secret information (a ‘trade secret’ being as defined by Chapter 589 of the Laws of the Malta) of the disclosing party (“Discloser”) that if in tangible form is marked as confidential, secret or with a comparable legend or if disclosed orally or visually is identified as confidential at the time of disclosure; and (b) any and all discussions relating to such information. Discloser shall use reasonable efforts to mark its confidential information in tangible form as confidential; however, tangible information that does not bear such a legend and the discussions relating thereto, will be protected hereunder as Confidential Information if the receiving party (“Recipient”) knew or should have reasonably known under the circumstances that the information is confidential. Customer Data is deemed to be Confidential Information.

 

Customer Data” means any data, information and other materials generated by the Users’ use of the Licensed Software and that is stored by ICT as a part of the Subscription Services or Other Services.

 

Deliverables” means any deliverables provided to the Customer pursuant to an accepted Order Form.

 

Documentation” means the then-current, generally available, written instructions, user guides, and user manuals for the Products, if applicable, whether in electronic, paper or other equivalent form, provided by ICT and in connection with any updates, modifications and improvements to the Products, regardless of form or media.

 

Executable Code” means the fully compiled version of a software program that can be executed by a computer and used by an end user without further compilation.

 

Fees” has the meaning set forth in Clause ‎11.1 of these Terms.

 

Hardware” means one or more physical Products.

 

Intellectual Property Rights” means, means patents, utility models, rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

 

Licensed Software” means the machine-readable, object-code version of ICT’s proprietary software, including all related Documentation and any modified, updated or enhanced versions and recovery images of the program that ICT may provide to Customer. Licensed Software does not include any Third Party Software offered under a third party license agreement, but it may include Third Party Software sublicensed to Customer by ICT subject to the terms of this Agreement.

 

New Version” means a Licensed Software release containing major new enhancements, features or functionality, in Executable Code form, that is made commercially available by ICT and generally indicated by a change in the digit to the left of the first decimal point (i.e., a change from version x.x.x to y.x.x) and the associated Documentation.

 

Order Form” means the ordering documents, in a form specified by ICT, which is signed and/or submitted by Customer to ICT (as applicable).

 

Other Services” means those subscription services provided by ICT, other than the Subscription Services.

 

Products” means one or more of the following third-party products or services resold by ICT to the Customer as set forth in an Order Form: Third Party Subscription Services, sub-license to use Licensed Software, Third Party Support Services, Third Party Professional Services, and Third Party Software.

 

Professional Services” means implementation, training, installation and data recovery, migration and restoration services and other professional services provided by ICT to Customer, but specifically excluding Subscription Services and Support Services.

 

Services” means one or more of the following services provided by ICT to the Customer as set forth in an Order Form: Subscription Services, Support Services, Professional Services or Other Services.

 

Service Effective Date” means the date upon which ICT notifies the Customer by e-mail or otherwise that the respective service is operational, and it applies to Subscription Services, Support Services and Other Services.

 

Subscription Services” means the provision of access over the Internet, or via private link, to the functionality of the Licensed Software running on the ICT’s Systems, as defined in Exhibit A.

 

Support Fees” means those fees for the purchase, extension or renewal of Support Services, as set forth in the applicable Order Form.

 

Support Services” means maintenance and technical support services provided by ICT, but specifically excluding Professional Services.

 

System” means the computer hardware and software (including, without limitation, the Licensed Software and other software applications, software interfaces, operating system and databases), data storage and all other resources (including, without limitation) telecommunications equipment) used by ICT to make Licensed Software and Customer’s data available to, and usable by, Customer via the Internet or via private link, which may be located at third party data centres and public cloud infrastructures that are utilized by ICT under contract.

 

Term” has the meaning set forth in Clause ‎17 of these Terms.

 

Third Party Professional Services” means implementation, training, installation and data recovery, migration and restoration services and other professional services provided by third parties that are sub-contracted by ICT or any of its subsidiaries, , to ICT’s customers, but specifically excluding Third-Party Subscription Services and Third-Party Support Services.

 

Third Party Software” means any software, licensed as a stand-alone product or as a part of another software, which is not owned by ICT or its subsidiaries.

 

Third Party Subscription Services” the provision of access over the Internet, or via private link, to the functionality of the Licensed Software running on third party systems , as resold by ICT to its customers.

 

Third Party Support Services means maintenance and technical support services provided by third parties other than ICT or any of its subsidiaries, specifically excluding Third Party Professional Services, as resold by ICT to its customers.

 

Users” means Customer’s employees, contractors and agents.