Who We Are
We are ICT Solutions – our focus is on delivering innovative technology solutions to the business world, and we’re excellent at it. We are passionate about our people, we are bold, and we love a challenge – something our track record of awards and flagship projects is a testament to.
We are now looking for a motivated individual to join us as a Technical Support Officer. The Technical Support Officer will be responsible for the day-to-day first line and second line IT support services for our customers.
The Team
Our people are a team of energetic individuals who thrive on challenges and enjoy bringing out the best in one another. With this in mind, we seek to continually provide our team members with the opportunities to enhance their knowledge and skills through exposure to companies and IT challenges that span different industries.
What does the role entail
Our Technical Support Officers are involved in the delivery of day-to-day first line and second line IT support services, ensuring that all client and internal IT infrastructure operates efficiently as well as provisioning new services to clients. The Customer Support team provides support to all clients remotely, via telephone or email, as well as onsite.
What’s in it for you
- An environment which promotes innovative solutions, open communication, continuous learning, and employees’ personal development.
- An energetic team of IT experts who are always ready to help and support you.
- The opportunity to train and remain fully conversant with industry developments including Microsoft technologies.
- An environment that fosters growth, development and encourages continuous exchange of ideas.
What you’ll do
- Provide first-line and second-line support to customers as required by the respective support agreements, including on a 24×7 basis if applicable.
- Operate, manage and maintain, as required, the customers’ networks and systems.
- Develop a strong customer relationship, ensuring repeat business and maximizing on this relationship to assist in the development of sales leads.
- Ensure that all aspects of systems and networks security is considered in the undertaking of the above mentioned task.
- Provide preventive maintenance to customers, including appropriate forecasting, as required by the respective support agreements.
- Operate appropriately the Company’s systems, including incident management, remote monitoring and remote management systems, for the delivery of support services.
- Implement appropriate procedures in accordance with international norms and standards in order to ensure that system downtime is minimised and a high-level quality of service guaranteed.
- Maintain appropriate documentation of the customers’ networks and systems, including any changes implemented in later stages.
- Proactively seek ways how technologies can be leveraged and developed with a view to improving the delivery of support services.
- Keep abreast with industry developments in the field of networks and systems, and in particular to undertake training and obtain certifications from respective suppliers as may be required.
What you’ll need
- To share our core values – can do attitude, a desire for continuous learning, and a drive to see yourself and the team succeed.
- To be passionate about technology with ideally 1 to 2 years of IT related experience.
- To be a strong communicator with the ability to express yourself clearly and concisely in speaking and writing.
- To be passionate about customer-satisfaction and have strong client relations skills.
- To consider yourself to be an open-minded and a self-motivated person, who is very capable of working on own initiative but also enjoys working as part of a team.
Benefits You’ll Enjoy
- Study Leave
- Career Growth & Personal Development Support
- Health Insurance
- Mobile Subscription
- Hybrid Work
- Regular Get-together & Social Activities
- Parking Benefit by Rotation
- Relocation Package including Relocation Assistance