Modern Work Partner
Microsoft Teams Phone and collaboration expertise
Your phone system shouldn’t live in a cupboard. It should live wherever your people do.
Calls, meetings, chat and voicemail have moved off the desk phone and into the cloud — but half-migrated systems, dropped calls and clunky handovers make the shift painful.
Telephony is the part of your stack customers actually hear. When it’s unreliable, they notice — and so does every colleague trying to reach one another.
We deliver it differently: cloud telephony and collaboration built on Microsoft Teams and 3CX, calling that works from any device, and a migration that keeps your numbers and your call flows intact.
The solution
Call, meet, collaborate — one system, on any device, anywhere.
Our telephony and collaboration service brings voice, video and messaging together on a single cloud platform — calling from Teams, a softphone or a handset, with the call flows and integrations your business needs. We deliver it on Microsoft Teams Phone and 3CX, matched to how your teams actually work.
Cloud Telephony
- Microsoft Teams Phone and 3CX deployments
- Calling from desk phone, mobile or softphone
- Keep your existing numbers with seamless porting
- SIP trunking and calling plans handled for you
Teams Collaboration
- Voice, video and chat unified in Microsoft Teams
- Meetings, webinars and screen sharing
- Integration with Microsoft 365 apps
- One platform for calls and collaboration
Call Flows & Contact Handling
- Auto-attendants, queues and IVR menus
- Ring groups and intelligent call routing
- Voicemail-to-email and call recording
- Business-hours and out-of-hours handling
Mobility & Remote Working
- Take your extension anywhere with mobile apps
- Consistent experience in the office or at home
- No hardware tie-in or physical PBX to maintain
- Reliable calling over any internet connection
Migration & Onboarding
- Smooth cutover from legacy PBX systems
- Number porting managed end to end
- Handset and device provisioning
- User training so the team is confident from day one
Management & Support
- Ongoing platform administration
- Adds, moves and changes handled for you
- Call quality monitoring and troubleshooting
- Real engineers when something needs fixing
Our Expertise
Phone systems that just work — from the first call to the thousandth.
We deploy and manage cloud telephony across Microsoft Teams and 3CX every day, tuning call flows and quality for how each business runs. Every migration and every deployment sharpens how we roll out the next one.
3CX Partner
Cloud telephony deployment and operations
97%
Client satisfaction
2026 year to date
128
Structured service reviews
Every year across managed customers
Download Ebook
Want to learn more?
Our Managed Network Starter Guide covers what good operations look like — and how to evaluate providers.
FAQS
Common questions
A few of the questions we get asked most often.
What is cloud telephony and collaboration?
Cloud telephony moves your phone system off physical hardware and into the cloud, so people can call, meet and message from any device — desk phone, mobile or computer. Combined with collaboration tools like Microsoft Teams, it unifies voice, video and chat on one platform, removing the cost and limits of a traditional on-premises PBX.
How does ICT Solutions deliver telephony and collaboration?
ICT Solutions deploys cloud telephony on Microsoft Teams Phone and 3CX, matched to how your business handles calls. We build the call flows, port your existing numbers, provision devices and integrate with Microsoft 365 — then manage the platform day to day, monitoring call quality and handling changes so your phone system stays reliable.
Why is cloud telephony relevant to Maltese businesses?
For Maltese SMEs, cloud telephony removes the cost and rigidity of an on-premises phone system while supporting hybrid and remote working. ICT’s on-island team handles migration, number porting and ongoing support locally — with real engineers who understand the connectivity and business needs specific to Malta.
Case Studies
Case Studies & Testimonials
We are excited for our work and how it positively impacts clients.
Managed Security & IT – Otech
Otech strengthened its day-to-day technology operations with managed IT and security support designed around the needs of its growing business.
Managed Security – Arringo
Arringo adopted a proactive managed security approach to strengthen protection, visibility and ongoing support across its technology environment.
Managed Cloud – Andaria
Andaria built a secure, scalable cloud foundation that supports reliable operations and gives the business room to grow.
Protected: Managed Security – Mizzi Group
Mizzi Organisation strengthened cyber resilience across its diverse operations through a coordinated managed security service and continuous specialist support.
Fortinet-Powered Network Transformation
AX Group modernised its network with Fortinet technology, creating a more secure and consistent foundation for connectivity across the organisation.
Cybersecurity for a Market Leading iGaming Company
A market-leading iGaming company strengthened its cyber resilience with a security programme designed for a fast-moving, digitally driven environment.
OUR PARTNERS
World-class platforms. Local expertise.
