Modern Work Partner
Power Platform and Microsoft 365 expertise
The use cases agents alone can’t reach.
There’s a layer above agents — the use cases that need a real data model, custom integrations, cleaning of underlying data, and the kind of workflow logic that goes beyond “prompt and respond”. Custom approval flows that span four systems. Document processing that needs to read, classify, route and archive thousands of items. Customer onboarding that ties together CRM, identity, finance and compliance.
For those, we build with Microsoft Power Platform, Azure AI services and the broader ecosystem — and we own delivery end to end.
The solution
Power Platform + AI services + delivery discipline.
We treat process automation like proper software delivery — discovery, design, build, test, deploy, support. The difference is the toolset: low-code where it makes sense, AI services where they help, and only custom code when there’s no better way.
Process Discovery
- Workshops with the people doing the work
- Pain point and opportunity mapping
- Effort vs value prioritisation
- Clear ROI baseline before we build
Custom AI Services
- Azure AI Foundry for advanced scenarios
- Custom data models and embeddings
- Document Intelligence for unstructured data
- Vision and language services where needed
Quality & Compliance
- Test plans tied to documented process stories
- Quality assurance against ICT’s ISO 9001 framework
- Data residency and privacy considerations
- Documented hand-over and source code ownership
Power Platform Build
- Power Automate flows and Power Apps
- Connections across Microsoft 365 and third parties
- AI Builder for document and form processing
- Designed for ongoing maintainability
Integration
- Secure connections into your line-of-business systems
- Existing API extension or wrapping where needed
- Identity and access aligned to your security model
- Logging that survives an audit
Run & Improve
- Production support and monitoring
- Continuous improvement against business KPIs
- Funding and ROI tracking
- Clear sunset criteria for retired flows
Our Expertise
Built for the use cases that don’t fit a single tool.
Some processes need a chat agent. Some need a Power Automate flow. Some need a proper Azure-based service with custom data engineering behind it. We pick the right tool — and then we build it properly. Bonus: there’s EU and local funding for AI and automation, and we help you maximise it.
Nintex Partner
Workflow and process-automation capability
Country Partner of the Year
Malta · 2019, 2020 and 2022
ISO 9001 certified
Quality-managed delivery processes
FAQS
Common questions
A few of the questions we get asked most often.
What is process automation?
Process automation uses software to carry out repetitive, rules-based business tasks – data entry, approvals, notifications, report generation – without manual effort. By connecting applications and automating workflows, it reduces errors, speeds up operations, and frees employees for higher-value work, forming a practical foundation for wider digital transformation and AI.
How does ICT Solutions deliver process automation?
ICT Solutions delivers automation using the Microsoft Power Platform – Power Automate and Power Apps – alongside Azure services, integrated with Microsoft 365 and existing systems. ICT maps your workflows, identifies the highest-impact processes, builds and tests the automations, and governs them centrally, combining automation with AI where it adds value for smarter operations.
How is process automation relevant to Maltese businesses?
Malta’s SME-heavy economy and tight labour market make automation compelling: it lets lean teams handle growing workloads without extra headcount. Local firms in finance, iGaming, and professional services can automate compliance reporting and back-office tasks, while a Malta-based partner ensures the automated flows respect data-protection and audit requirements.
Download Ebook
Want to learn more?
Our Process Automation Starter Guide outlines the patterns we deploy most often — and how to size your first automation initiative.
Case Studies
Case Studies & Testimonials
We are excited for our work and how it positively impacts clients.
Managed Security & IT – Otech
Otech strengthened its day-to-day technology operations with managed IT and security support designed around the needs of its growing business.
Managed Security – Arringo
Arringo adopted a proactive managed security approach to strengthen protection, visibility and ongoing support across its technology environment.
Managed Cloud – Andaria
Andaria built a secure, scalable cloud foundation that supports reliable operations and gives the business room to grow.
Protected: Managed Security – Mizzi Group
Mizzi Organisation strengthened cyber resilience across its diverse operations through a coordinated managed security service and continuous specialist support.
Fortinet-Powered Network Transformation
AX Group modernised its network with Fortinet technology, creating a more secure and consistent foundation for connectivity across the organisation.
Cybersecurity for a Market Leading iGaming Company
A market-leading iGaming company strengthened its cyber resilience with a security programme designed for a fast-moving, digitally driven environment.
OUR PARTNERS
World-class platforms. Local expertise.
