Modern Work Partner
Microsoft 365 and Copilot delivery expertise
Go beyond just “someone types into a chat box”.
Most organisations are stuck at level one of AI: people use a chat window when they remember to. The real productivity unlock is at level two — agents that quietly do work in the background. Importing CVs and scoring them, pulling renewal quotes from previous deals, drafting standard responses, reconciling invoices, generating weekly reports.
That’s where we come in.
We build Copilot and Azure agents that fit how your business actually runs.
The solution
Real agents. Real processes. Real time saved.
Our agent development service runs from use-case mining all the way through to production deployment and monitoring.
Built on the Microsoft stack — Copilot Studio, Power Platform, Microsoft 365 Copilot agents and Azure AI services — and designed to integrate with the data sources you already have.
Use Case Discovery
- Workshops to identify your highest-impact agent candidates
- Process mapping with the people doing the work, not just management
- Prioritisation against effort, value and risk
- Clear shortlist of two or three slam-dunk agents to start with
Test & Validate
- Sandbox testing with real users on real data
- Quality and accuracy checks before go-live
- Roll-back plans and clear acceptance criteria
- Documented process stories so behaviour is predictable
Monitor & Improve
- Telemetry and usage tracking from day one
- Performance reviews against the value goals you set
- Tuning and improvements as the agent learns your business
- Retirement and replacement when better options emerge
Build & Connect
- Copilot Studio agents grounded in your business data
- Azure AI Foundry for advanced agent scenarios
- Integrations into Microsoft 365, Dynamics, SharePoint and beyond
- Connections to third-party systems via secure connectors
Deploy
- Phased rollout with internal champions
- Change management and user training
- Permission and access controls tailored to each agent
- Hand-over documentation for your team
Governance
- Aligned to Microsoft Agent 365 governance principles
- Logged actions and audit trails for every agent
- Sensitivity labels and DLP applied to agent data flows
- Documented owners, controls and review cadence
Our Expertise
Whatever process you want to automate, we’ve probably done something like it.
Whether back-office reconciliation or KYC workflows and sales process acceleration, we’ve built agents across most common business pain points.
Bonus: there’s EU and local funding for AI and automation, and we can help you maximise it.
Country Partner of the Year
Malta · 2019, 2020 and 2022
READY
Copilot-qualified team
Specialization certification requirements completed
ISO/IEC 27001 certified
Secure delivery and operational governance
FAQS
Common questions
A few of the questions we get asked most often.
What are Copilot and Azure agents?
Copilot and Azure agents are custom AI assistants built to perform specific business tasks—answering staff or customer questions, processing data, or automating workflows. Using Microsoft Copilot Studio and Azure AI, they extend beyond off-the-shelf Copilot with organisation-specific knowledge and actions, effectively acting as digital co-workers for defined jobs.
How does ICT Solutions deliver Copilot & Azure agents?
ICT Solutions designs, builds, and deploys custom agents using Microsoft Copilot Studio and Azure AI, connecting them securely to your data and systems. ICT scopes high-value use cases, engineers the agent, integrates it with Microsoft 365 and line-of-business apps, and governs its access—delivering automation that’s tailored, secure, and production-ready.
How are Copilot & Azure agents relevant to Maltese businesses?
Maltese businesses can automate customer service, compliance checks, and internal queries without large teams, giving smaller firms capabilities once reserved for enterprises. With a local partner handling data connections and governance, agents stay within GDPR and sector rules—valuable for Malta’s iGaming, finance, and services companies handling sensitive information.
Download Ebook
Want to learn more?
Download our AI Agents Starter Guide for our most-used patterns — and the questions to answer before building your first agent.
Case Studies
Case Studies & Testimonials
We are excited for our work and how it positively impacts clients.
Managed Security & IT – Otech
Otech strengthened its day-to-day technology operations with managed IT and security support designed around the needs of its growing business.
Managed Security – Arringo
Arringo adopted a proactive managed security approach to strengthen protection, visibility and ongoing support across its technology environment.
Managed Cloud – Andaria
Andaria built a secure, scalable cloud foundation that supports reliable operations and gives the business room to grow.
Protected: Managed Security – Mizzi Group
Mizzi Organisation strengthened cyber resilience across its diverse operations through a coordinated managed security service and continuous specialist support.
Fortinet-Powered Network Transformation
AX Group modernised its network with Fortinet technology, creating a more secure and consistent foundation for connectivity across the organisation.
Cybersecurity for a Market Leading iGaming Company
A market-leading iGaming company strengthened its cyber resilience with a security programme designed for a fast-moving, digitally driven environment.
OUR PARTNERS
World-class platforms. Local expertise.
