Modern Work Partner
Microsoft 365 productivity and adoption expertise
Where do I even start with AI?
Most organisations have access to Microsoft 365 Copilot — but very few are seeing the results they expected. The reason is almost never the technology. It’s the rollout. Licenses get handed out, security stays unchanged, no one is taught how to prompt, and within a quarter the dashboards show usage flat-lining.
We fix that. Our Copilot Adoption framework is built for the CEO who wants the ball rolling now: a clear starting point, a structured path, and a way to actually measure adoption.
The solution
Make AI feel like an assistant, not another tool to learn.
Our framework guides you through the three stages every successful Copilot rollout needs to go through: enabling people, integrating it into how they actually work, and continuously improving from there.
Awareness & Enablement
- Identify and prioritise the highest-impact processes
- Workshops with business stakeholders to map current pain points and quick wins
- Review and harden security & data settings before Copilot is switched on
- Train and equip an internal AI adoption team and champions
Support, Monitor & Optimise
- Quarterly reviews on service health, adoption scores and business impact
- AI adoption team meetings on use cases, agents and roadmap
- Performance evaluation of any deployed agents
- Continuous iteration so value compounds
Funding & Cost
- Guidance on EU and local funding for AI and automation initiatives
- Help with eligibility checks, applications and reporting
- License optimisation across the Microsoft 365 Copilot SKUs
- Clear ROI tracking against the goals you set at the start
Adoption
- “Art of the Possible” workshops translating business need to solution design
- Copilot training for user groups across applications
- How to prompt effectively — for everyday users, not just the technical few
- Testing and validation against documented process stories
Governance
- Tenant configuration aligned to Microsoft best practice
- Permission and access controls tailored to your data sensitivity
- Adoption tracking dashboards from day one
- Documented decisions you can show an auditor
Operational Support
- Standardised onboarding to Copilot for new users
- Ongoing user enablement and refresher training
- Quarterly health checks and refresh of security settings
- Direct escalation paths to Microsoft on tenant-level issues
Our Expertise
Why our framework works.
Whether you’re starting from zero or trying to fix a stalled rollout, our adoption framework is built on real-world deployments across Maltese businesses.
We know where rollouts go wrong because we’ve seen it — and we know what works because we’ve already done it.
Bonus: there’s funding available for AI and automation projects, and we help you maximise it.
Country Partner of the Year
Malta · 2019, 2020 and 2022
80+
Training and adoption sessions
Delivered during the last 12 months
1,000+
People reached
Across a major public-sector adoption programme
FAQS
Common questions
A few of the questions we get asked most often.
What is Copilot adoption?
Copilot adoption is the structured rollout of Microsoft 365 Copilot—the AI assistant built into Word, Excel, Outlook, and Teams—so employees actually use it effectively. It goes beyond switching the feature on, covering licensing, data readiness, training, and use-case design to turn Copilot into real daily productivity.
How does ICT Solutions deliver Copilot adoption?
As a Microsoft partner, ICT Solutions assesses your Microsoft 365 data and permissions, configures licensing and security, then runs role-based training and identifies high-value use cases. ICT also tightens data governance beforehand—so Copilot surfaces the right information—and measures adoption to ensure the investment produces measurable results.
How is Copilot adoption relevant to Maltese businesses?
For Malta’s SMEs with limited staff, Copilot can reclaim hours of routine drafting, analysis, and admin work each week. A local partner ensures rollout respects GDPR and internal data-access rules—important for Maltese financial services and professional firms—while on-island training drives the adoption that unlocks the productivity gains.
Download Ebook
Do you want to learn more?
Whether you’re taking your first steps with Copilot or looking to fix a stalled rollout, our Copilot without the chaos walks you through the framework, key decisions, and what success looks like in practice.
Case Studies
Case Studies & Testimonials
We are excited for our work and how it positively impacts clients.
Managed Security & IT – Otech
Otech strengthened its day-to-day technology operations with managed IT and security support designed around the needs of its growing business.
Managed Security – Arringo
Arringo adopted a proactive managed security approach to strengthen protection, visibility and ongoing support across its technology environment.
Managed Cloud – Andaria
Andaria built a secure, scalable cloud foundation that supports reliable operations and gives the business room to grow.
Protected: Managed Security – Mizzi Group
Mizzi Organisation strengthened cyber resilience across its diverse operations through a coordinated managed security service and continuous specialist support.
Fortinet-Powered Network Transformation
AX Group modernised its network with Fortinet technology, creating a more secure and consistent foundation for connectivity across the organisation.
Cybersecurity for a Market Leading iGaming Company
A market-leading iGaming company strengthened its cyber resilience with a security programme designed for a fast-moving, digitally driven environment.
OUR PARTNERS
World-class platforms. Local expertise.
