Security Partner
Identity, data and security controls
Remember what happened to Teams? It’s about to happen to agents.
If you’ve used Microsoft Teams for a few years, you know the pattern — channels everywhere, owners unknown, files duplicated, permissions inherited from things no one remembers. Without intervention, the same thing is about to happen with AI agents. Within six to twelve months, every department will have spun up its own.
Microsoft Agent 365 — generally available since March 2026 — is the answer. It’s one central plane to see every agent in your organisation, who’s running them, what they touch, what permissions they have, and what controls apply. We help you set it up properly from day one.
The solution
Visibility, control, and a place to draw the lines before sprawl hits.
Our Agent Governance service is built around Microsoft Agent 365 — wrapping the platform with the policies, processes and operational discipline you need to deploy agents responsibly at scale.
Agent Inventory
- Single pane of glass across all agents
- Discovery of unsanctioned and shadow agents
- Owner, purpose and lifecycle status for every agent
- Real-time usage and performance telemetry
Risk Management
- Risk scoring per agent based on data and actions
- Continuous monitoring against thresholds
- Anomaly detection on agent behaviour
- Audit trail you can hand to a regulator
User Empowerment
- Self-service catalogue of approved agents
- Clear guidance on what agents can be used where
- Training for agent builders inside the business
- Champion network across departments
Policy & Controls
- Permission frameworks tied to data sensitivity
- Approval workflows for new agent deployment
- Sensitivity labels and DLP across agent data flows
- Acceptable use policies that are actually enforced
Lifecycle Management
- Standardised onboarding for new agents
- Periodic review and re-certification
- Sunset and retirement processes
- Documented change control
Operational Support
- Day-2 support and tuning
- Cost monitoring across the agent estate
- Reporting and steering committee inputs
- Quarterly governance reviews with leadership
Our Expertise
Set the guardrails before the sprawl.
Microsoft has just made governance possible. Whether you put the work in to use it well is up to you — and it’s far easier to do now, with five agents, than later, with five hundred.
Cloud Security Specialist
Microsoft cloud-security specialization
Modern Work Partner
Microsoft 365 and Copilot operating context
ISO/IEC 27001 certified
Information-security governance embedded in delivery
FAQS
Common questions
A few of the questions we get asked most often.
What is AI agent governance?
AI agent governance is the framework of policies, controls, and oversight that ensures AI agents operate safely, securely, and in line with regulation. It manages what data agents can access, what actions they can take, and how they’re monitored and audited—preventing data leakage, misuse, and compliance breaches as AI adoption scales.
How does ICT Solutions deliver agent governance?
ICT Solutions establishes governance using Microsoft’s security and compliance stack – Entra ID, Purview, and Copilot Studio controls—to manage agent identity, permissions, and data access. ICT defines policies, budgets, applies least-privilege access, sets monitoring and audit trails, and reviews agents over time, so AI stays accountable, secure, and compliant as it expands.
How is agent governance relevant to Maltese businesses?
As Maltese businesses – particularly in regulated finance and iGaming – deploy AI agents, governance becomes essential to satisfy GDPR, MFSA expectations, and emerging EU AI rules. A local partner helps firms adopt AI confidently while demonstrating control to regulators and auditors, avoiding the data-exposure risks of ungoverned automation.
Download Ebook
Want to learn more?
Our Agent Governance Starter Guide outlines the policies, processes and controls every business should put in place before agent adoption accelerates.
Case Studies
Case Studies & Testimonials
We are excited for our work and how it positively impacts clients.
Managed Security & IT – Otech
Otech strengthened its day-to-day technology operations with managed IT and security support designed around the needs of its growing business.
Managed Security – Arringo
Arringo adopted a proactive managed security approach to strengthen protection, visibility and ongoing support across its technology environment.
Managed Cloud – Andaria
Andaria built a secure, scalable cloud foundation that supports reliable operations and gives the business room to grow.
Protected: Managed Security – Mizzi Group
Mizzi Organisation strengthened cyber resilience across its diverse operations through a coordinated managed security service and continuous specialist support.
Fortinet-Powered Network Transformation
AX Group modernised its network with Fortinet technology, creating a more secure and consistent foundation for connectivity across the organisation.
Cybersecurity for a Market Leading iGaming Company
A market-leading iGaming company strengthened its cyber resilience with a security programme designed for a fast-moving, digitally driven environment.
OUR PARTNERS
World-class platforms. Local expertise.
