Technology in your business is constantly evolving, but are you really in control?
As a company environment and infrastructure evolves, managing IT can become increasingly complex and requires specialised skill sets. Keeping up-to-date with the latest technologies and systems often necessitates dedicated resources, not to mention budgets to staff those roles.
Investing in the right IT solutions will help increase your operational efficiency, drive your business growth and improve your users’ experience.
We Prevent Major Disruptions
Monitoring your IT infrastructure allows us to proactively fix issues before they reach and become a problem for your end users.
Problem connecting to your organizations wireless? Non-responding network components? Our monitoring tools allow us to troubleshoot the root cause of the issue and get to the bottom of the problem quicker without wasting your valuable time.
We take Service Levels up a notch
Our Service Level Agreements are clear and meaningful, with no hidden small text. All our teams know exactly what our customer’s expectations are and we monitor and benchmark all our service tickets across the company.
Choose the severity of the case and our team will be in constant contact, ensuring you are well briefed and in agreement of all response times.
Is your IT network constantly letting you down, affecting your daily operations?
Customer feedback is at the forefront of everything we do
Customer Feedback is of extreme value to us, and something we value highly. We strive to consistently build on and improve our services.
On the rare occasion that a customer is not 100% satisfied, we invite them to provide a review, so that we can effectively tackle the problem head-on. We are very fond of our Customer Satisfaction (CSAT) score, which we also proudly display on our office live dashboards.
We Provide Relevant and Updated Documentation
No more spreadsheets with critical passwords. No more complicated information which can only be consumed by tech-gurus.
We operate a collaborative documentation tool to manage all our customers information in a secure manner while allowing our team to have the right access to the required information, to support you.
We service relationships not contracts
Being branded as IT experts doesn’t necessarily guarantee success. We want to know your business and pain-points to help you design a strategic IT plan with continuous improvement. This is our way of delivering IT managed services. This is the ICT way.
Our team is hand-picked to ensure they fit in with our core values and culture. Being experts in their respective field is a hygiene factor for us and we believe that it’s this formula that consistently delivers great results to our customers.
Do you view IT as a burden, and not a business catalyst?
Our Managed IT Services make sure that your IT system works for you, not against you. Get in touch and let’s find the right IT solution for your business.
+356 2343 6550
