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Quality Policy

To be the best at understanding the different business needs of corporate clients, and in then integrating IT and communications technologies to offer real solutions to these needs. The quality and commitment of the ICT team is the company’s main strength and ensures that the company always delivers to client expectations. Driven by client success, this team is built around the values of leadership and involvement at all levels.

ICT Solutions adopts a Quality Management System based on the requirements of SM EN ISO 9001:2015.

ICT Solutions ensures that Quality Policy is understood and widespread through objectives of Quality listed below:

  • Long Term Vision
    • To build long term working relationships with the clients that consistently add value and position ICT Solutions as partners rather than suppliers.
  • Customer Focus
    • To constantly strive to exceed customer expectations.
    • To give the required and deserved respect and attention to all clients.
    • To meet customer requirements in a timely and professional manner without ever comprising the business ethics and principles.
  • Resources
    • To continually invest in training and personal development to ensure that the teams remain abreast of the latest technologies.
    • To harness and develop the experience and knowledge earned over the years. o
    • To encourage teamwork between the employees of ICT Solutions and also with the employees of the suppliers and the customers.
  • Improvement
    • To continuously improve the quality management system and the overall management of ICT Solutions.
    • To constantly nurture the culture of good quality and continuous improvement across ICT Solutions.