Information Technology is a fundamental part of any business. Over the years IT systems have progressively become more complex due to emerging technologies such as cloud computing, not to mention the added headache of cyber-security and data breaches. As time passes, managing technology has become more and more of a challeng.
Businesses are increasingly struggling with not only addressing their immediate technological needs to run the day to day operations but are losing money and stifling business growth by not embracing the digital transformation journey.
Outsourcing your IT needs to an expert IT company means you don’t have to worry about dealing with your IT headaches internally – we take ownership of it and give you the rocket fuel you need to drive your business forward.
So, why should your company start making use of outsourced IT services?
1. Increased efficiency and reliability of IT operations
More often than not, organisations operate with over-burdened IT staff who have to be generalists due to the vast breadth of technology they have to support. Typically a small internal IT team may lack the specialized skills and training required for critical systems or simply can’t carry the whole of the company’s IT operations on their own.
Making use of outsourced IT services can help solve these problems and increase the efficiency and reliability of your IT operations.
When you outsource IT services to a professional IT company, you benefit from having an expanded team of IT experts on your side who can tackle issues as they arise or, even better, prevent those issues from arising in the first place.
By outsourcing IT services you also benefit from access to the latest technology and business-grade solutions that maintain uptime and profitability, such as remote monitoring and management (RMM), backup and disaster recovery (BDR), security updates and cloud computing, in addition to areas of specialized expertise that a small team simply doesn’t have the capacity for.
2. Enhanced IT security & compliance
Today, in order to safeguard a continued future for businesses, security needs to be at the forefront when it comes to organisational and operational priorities.
Devices present in a workplace environment, including Laptops, desktops, smartphones, applications, tablets, servers, operating systems, browsers, and wearable technology all transmit data and thus require strict security measures, both from a business process and technology management standpoint.
No organisation wants to become the next headline in a high-profile data breach or data loss incident.
Outsourcing IT services to a professional IT partner who understands cyber-security not only from a technology perspective but also from a legislative perspective (including such regulations like GDPR, PCI & ISO), provides peace of mind that your business is safe from expensive data breaches and cyber threats and is compliant with current legislation.
With legislation changing regularly and new cyber threats popping up every day, outsourcing IT security services to a dedicated IT partner that can provide best-practice advice is more important than ever in today’s complex and ever-changing technological environment.
3. Proactive approach to maintenance
Most organisations don’t want to have to think about their daily IT operations. They don’t want to have to second-guess the reliability and speediness of their network connection. Similarly, they don’t want to have to worry about the state of their IT environment when they commute to work each morning.
Many organizations have begun to outsource IT support because of the ability of IT outsourcing firms to provide 24/7/365 coverage. Services like Remote-Monitoring-and-Management together with Managed Security Services detect potential disturbances and vulnerabilities, allowing solutions to be presented and implemented before problems can develop into more critical threats.
Outsourcing IT support to an expert IT partner ensures your IT infrastructure is thoroughly monitored and maintained at all times. A CEO doesn’t have the time to verify that the backups his company made have actually worked. That’s where IT outsourcing comes in. We will make best use of latest technologies in Backup-and-Disaster-Recovery solutions, whilst pro-actively monitoring the overall health of the IT Infrastructure to prevent IT issues before they become business problems.
4. Cost savings
Value for money remains one of the most critical benefits associated with outsourced IT services.
A common problem amongst many organisations is the need to reduce the size or inability to grow, of their IT department, due to rising costs. In most cases, employees are forced to compensate by performing technical tasks that are outside of their core area of expertise, slowing productivity and preventing business growth.
IT outsourcing services can address these problems by providing an expert IT team reducing employment costs and ensuring that every penny on IT is spent wisely.
By outsourcing IT services, companies are able to predict their IT costs on a month-to-month basis, with the peace of mind that all the skills they need to enable their business are available – freeing up more staff time to devote to higher value projects they’re better equipped to manage.
5. Free IT staff to work on strategic projects
It doesn’t make sense for you to pay a full-time employee with little-to-no experience to install a new Next-Generation-Firewall or implement the required Microsoft 365 EMS security features, when they could outsource the same task to an IT Engineer with the appropriate level of skill and experience, at a fraction of the cost. Additionally, it also empowers your team members to better allocate their efforts towards strategic IT projects and initiatives, as opposed to bogging them down with break and fix user requests.
IT outsourcing services can help your company maximize employee productivity and satisfaction. Having a dedicated team of outsourced business professionals will help utilize the individuals’ IT talents, increasing operational efficiencies and decreasing employee turnover.
6. Business Value
Managing the IT services of an organisation takes a wide array of skills and tools. One of the most appealing reasons to use outsourced IT services is because you gain access to network management tools coupled with a team of highly trained IT experts without having to make the large up-front investment.
A strategic IT partner that provides IT outsourcing services is always asking the awkward questions to senior management to ensure that the business is addressing the most important projects and issues whilst planning the right investments in line with the business growth and strategic plan.
7. Innovative Technology
Outsourcing your company’s IT to a dedicated IT partner such as ICT Solutions ensures your business is ahead of the game by providing you with a technology stack that has been proven time and time again to deliver true business value. Our technology stack is meticulously chosen and covers the required aspects of Cloud Infrastructure, Secure Network, BDR and Information Management just to mention a few.
We go through great lengths of research and testing in developing our technology stack, which benefits directly our customers, as we are in a very good position to guide them on the IT products and services available in the market, offering the best value for money.
8. Peace of Mind
Outsourcing IT needs to a professional IT partner provides you with the peace of mind that your technology will not let you down. Your IT partner will be responsible for providing service availability and the support response your organisation needs. They will typically have redundancy for critical systems to maintain high availability of services and assure continuity of business operations. For example, data can be backed up and stored off-site in multiple physical locations allowing services and applications to be rebuilt onto a virtual environment, in the case of an outage.
This helps to ensure that disaster recovery takes minutes instead of hours and customers are still able to operate smoothly even in a worst case scenario.