Job Description
We are looking to recruit a Team Leader to lead the Customer Support team in providing technical support to customers. The main responsibilities will include:
- Coaching the Customer Support team members
- Developing a strong customer relationship culture within the company
- Providing direction to all team members in providing technical support
- Implementing and constantly improving operational processes to ensure service excellence
- Ensuring that all customers support requests are attended in line within the SLA
- Liaising directly with clients to ensure smooth communication and settling of complaints
- Ensuring repeat business and maximizing on relationships to develop sales leads
- Setting up systems requirements required to support the operational processes
- Keeping abreast with industry developments in the relative technological field
Candidate Requirements
The person must be able to:
- A degree level of education in Information Technology
- Prior experience in a similar role, with direct exposure with customers, is a must
- Good leadership and communication abilities
- Strong analytical skills and attention to detail
- Pro-active and self-motivated
- Meticulous, flexible with a can-do approach to work
Proceed to Application