At ICT Solutions, we empower your team by integrating Microsoft 365 Copilot and Power Automate, turning tedious tasks into automated processes and giving your people an AI assistant for everyday work.
Next-Level Productivity: The Power of AI & Automation.
AI & intelligent automation that works around the clock, so your team doesn’t have to. In today’s fast-paced business environment, harnessing AI and automation can be the difference between staying ahead or falling behind. Microsoft 365 Copilot and Power Automate form a powerful duo: Copilot brings generative AI assistance into daily tasks, while Power Automate seamlessly handles the flow of information between your apps and services.
Why Choose Microsoft Copilot & Power Automate?
Copilot is the AI platform that integrates into your existing office applications. Its trusted, secure platform ensures you don’t need to re-architect your organization’s security and processes to get the ball rolling. All through simple prompts. Your employees get instant guidance and content generation right inside Word, Excel, Outlook, Teams, and more, speeding up their work with higher quality output.
From approvals and notifications to data entry and report generation, it takes care of the busywork behind the scenes. This frees your team to focus on high-value projects instead of tedious manual processes.
By integrating deeply with the Microsoft ecosystem (and hundreds of third-party applications). You can connect data and tasks across Office 365, Dynamics, SQL databases, SharePoint, your CRM, and beyond. No need to overhaul your systems – Copilot and Power Automate enhance what you already use, fitting in smoothly with minimal setup.
75
of global knowledge workers are already using AI
93
say AI makes their overwhelming workload more manageable
AI Enablement Framework
Our framework consists of a defined and structured approach, transforming your business processes from manual, siloed and time-consuming processes to value-driven solutions powered by modern technology and concepts.
Awareness & Enablement
Identifying the processes that should be automated is a critical initial step in a company’s AI Adoption journey. We will help you prioritise your processes, taking into consideration the current business pain points, quick wins and longer-term objectives.
Our team of experts will organise workshops with the business process stakeholders to understand the current process, identify gaps and determine the business requirements to achieve success. We will also document all information and process stories, providing you with a clear step by step structure for you to follow.
We will also work on reviewing security & data settings – instrumental for successful AI adoption, ensuring security hardening where needed, the correct seat assignment, and leading an AI adoption team within your organization who are trained, know the benefits, and are armed with the business knowledge to facilitate success.
Adoption
Through “Art of the Possible” workshops, our technical architects will use your business requirements and process stories to develop a technical solution design specific for you. This is a crucial step in our framework that bridges the business side to the technical side without losing sight of what success looks like for you.
This is paired with Copilot training to user groups within the organization, in terms of applications, how to correctly prompt, and setting up internal champions within an organization’s team.
We conduct testing and validation, together with the process stakeholders, on each solution that we create, with testing matched to documented process stories and validated in-line with our quality policy and standards.
Support, Monitor & Optimise
Through quarterly reviews focused on services health, AI adoption scores and impact within the organization, we steer where needed to ensure the continuous iterations needed to realize value from AI.
This is paired with quarterly meetings with the AI adoptions team discussing use cases, potential agents, roadmaps and plans, and key blockers within the organization (technical or process driven).
Finally, an element of evaluation of the performance and maintenance of any agents running within the organization is carried out.
Talk to an AI Architect today
Unsuccessful, costly and time consuming software projects are a thing of the past. Let us guide you on how we can help you reach your goals with technology.